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Notification: Empty cartridge or non-original cartridge message

A warning message may appear indicating that the ink cartridge is empty or that a non-original cartridge has been installed. This message may differ per printer model. Follow the instructions below. These are included in the packaging.

HP printers

Canon printers

  • Click “OK”. If the ink level indicator then appears, ignore it. The status shown is not that of the installed cartridge.
  • Click the ‘Do not show this message again’ button and close the window.
  • If the ‘Continue’ button flashes, click it for 5 seconds and printing will continue.
  • Does the message persist? Exchange the cartridge for free at the point of sale.