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Notification: Empty cartridge or non-original cartridge

A warning message may appear indicating that the ink cartridge is empty or that a non-genuine cartridge has been installed. This message may vary by printer model. Follow the instructions below, which are included in the packaging.

HP printers

Canon printers

  • Click “OK”. If the ink level indicator appears afterwards, ignore it. The status shown is not that of the installed cartridge.
    Click the ‘Do not show this message again’ button and close the window.
    If the ‘Continue’ button flashes, click it for 5 seconds and printing will continue.
    Does the message persist? Exchange the cartridge free of charge at the point of purchase.